Returns Policy

At SGBookShelf.com we understand that there will be times when you may want to return items purchased on our website.

In order for your return to be processed, please contact customer service via email at marketing@sgbookshelf.com.

Before contacting customer service, we ask that you read the below policy and instructions.

Change of Mind

 

Damaged or Faulty Items

PagetoPrint guarantees that any goods purchased from our website are of acceptable quality, reasonably fit for the purpose for which they are sold, and match the sample and any description provided on the website. If you have received the wrong items or where an item has arrived damaged or faulty or in any way does not meet the consumer guarantees under Singapore’s Consumer Protection (Fair Trading) Act (Cap. 52A) or CPFTA, please contact our online customer service team via email at sgbookshelf@hoprinting.com.sg.

Where the items received do not meet the consumer guarantees set-out above or under Singapore’s Consumer Protection (Fair Trading) Act (Cap. 52A) or CPFTA, you are entitled to the following remedies:

If items are returned:

  • a refund in relation to the retail price of the items; or

  • an identical replacement, or one of similar value if reasonable available;
     

If items are not returned:

  • proof that the item has been dismembered and discarded.
     

Returns

PagetoPrint will require proof of purchase for any return claim to be completed. Items returned must fulfil the following conditions:

  • Books must arrive at our warehouse in the packaging in which it was received.

  • Postage will not be paid by PagetoPrint

  • Proof of purchase must be provided.
     

How long will it take?

Once the returned items are received, we will make every effort to process the return claim within twenty-one days. Where refunds are issued to a credit card account, the refund may not appear on your credit card statement until a future billing cycle, depending on the policy of your credit card provider.

Last Updated 2 June 2020