Frequently asked

QUESTIONS

General

Where are my books being produced?


90% of our books are produced on-demand at Ho Printing Singapore’s design and printing plant in Changi, Singapore. Ho Printing Singapore is an ISO-certified design, print and digital company with almost 70 years of experience.




What are the payment options?


We accept both PayPal checkout and Credit-card payment.




How long do my books take to produce?


It generally takes 7 to 14 working days for production, excluding the delivery time required by courier partners. However, we are striving our best to fulfill each order as soon as possible.




Do you provide self-collection?


Yes, we do provide the option for self-collection if that works better for you. The timing for self-collection will be during our office hours between 9am – 5pm (Mon – Fri). To opt for it, simply choose the “Self-Collection” option upon checkout and you will be notified by our customer-team when your order is ready for self-collection at 31, Changi South Street 1, Changi South Industrial Estate, Singapore 486769.




Do you ship internationally?


Yes, we do! We have expanded beyond local shore in order to cater to greater demand and we are pleased to mention that we do ship internationally to most countries and regions. However, if you do experience technical difficulties with the country and region that you are shipping to, please do not hesistate to contact us. We will be more than happy to arrange for an alternative solution.




What if my item is defective?


Please contact us via our contact form and on a case by case basis, we will review accordingly based on the defective item. If the defect is found to be our mishandling, we will replace the item at no additional cost.